Norton 360 Trial Refund Policy: What You Need to Know

If you have purchased a NortonLifeLock subscription, whether directly from NortonLifeLock or through a third-party offering, it's essential to understand the refund policy for your trial period. In this article, we'll break down what you can expect when it comes to refunds, cancellation policies, and renewal procedures.

Refund Policy for Trials

If you have a subscription purchased with either another NortonLifeLock offering or a third-party offering, your refund will be limited to the price of only your current subscription term. In no case will the refund exceed the total price paid. Additionally, if we are unable to remove the virus from your device, you'll be eligible for a refund based on the actual price paid for your current subscription term.

Cancellation and Refund Options

To cancel your contract or request a refund, simply click here. You can also find more information about our Cancellation & Refund Policy by visiting our website. For annual renewal payments (including post-trial payment), you'll receive a pro-rated refund of the remaining months left in your term.

Timeframe for Refunds

For monthly subscriptions, you have 14 days from the initial purchase to cancel and request a full refund. Annual subscribers have 60 days from their last payment date to cancel and request a full refund. You can cancel your renewal as described on our website or by contacting us here.

Renewal Process

Subscriptions automatically renew unless you cancel them before billing. For trials, a payment method is required at sign-up, and you'll be charged at the end of the trial period unless you cancel first. Renewal payments are billed annually or monthly, depending on your chosen billing cycle. Keep in mind that renewal prices may be higher than the initial price and are subject to change.

Annual subscribers will receive an email with the renewal price before it's due. Remember that no one can prevent all cybercrime or identity theft, but Norton 360 is designed to provide robust protection for your devices.

Before signing up for a trial, make sure to review our Terms of Sale and License & Services Agreement, which outlines the details of your subscription contract. Subscription contracts begin when the transaction is complete and are subject to these terms.

By understanding the refund policy, cancellation options, and renewal procedures, you can ensure that you're protected and satisfied with your Norton 360 trial.